Returns & Refund Policy

Introduction

We strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we are here to help.

Returns

• You have 30 days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging and accompanied by the receipt or proof of purchase.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Refunds may take 5-7 business days to appear in your account, depending on your payment provider.

Shipping Costs

You are responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable.

Non-Refundable Items

• Items that have been used or damaged by the customer.
• Gift cards and downloadable products.

Exchanges

If you received a defective or damaged item, please contact us immediately for an exchange or refund.

Contact Us

If you have any questions about our Returns & Refund Policy, please contact us:

Email: [email protected]

Phone: +44 20 7946 5678

Address: LAT 904, MARITIME HOUSE GREENS END, LONDON, SE18 6HB